The Northern Cape Provincial Consumer Affairs Offices.
To provide consumers with protection, information and advice. You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services.
You should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene. These offices have trained staff to advise you on your rights as consumers. You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it.
Steps to take before lodging your complaint with the Office of the Consumer Protector
Even careful buyers sometimes encounter problems with goods they have purchased or a service they have utilised. If you have a consumer related query, you can follow the process below:
First go back to the business
- CONTACT the business you dealt with as soon as possible
- IDENTIFY the specific problem and support it with evidence such as the damaged item, the contract or receipts. When working with documents, keep the originals and work only with copies
- BE CLEAR on how you want your complaint to be resolved. Would you like a refund, repair or something else
- FIRST TRY to resolve the matter directly with the person responsible for the transaction
- IF THIS FAILS, go up the line of authority as far as necessary (manager, customer service representative, etc.)
- DOCUMENT your steps. Write down the details of your complaint. Note to whom you spoke and the date on which the conversations took place
- MAKE A genuine attempt to settle the dispute yourself
The Office of the Consumer Protector can also assist when you are a victim of transgression of the National Consumer Protection Act (The NCPA).
The Kimberley Office of the Consumer Protector